AGS Movers

It took them 5.5 months to move 9.5 m3 from Senegal to Luxembourg. They never gave us any feedback as to why we could not get our belongings, with not a single person designated to address our concern, despite 8 to 9 people always on cc in emails. Worse, they did not brief the subcontractor they appointed to make our move in Luxembourg, who had no tools for putting our furniture together or even opening our boxes, even though it was in the contract. These guys had no intent to even open the boxes (!), and to make matters worse, they scratched our staircase, broke some belongings, and did not even respond to our claim. Yet we paid all upfront, including the insurance that was supposed to cover all possible damage.

Finally, the manager of their local subsidiary (Lorraine, East of France) was rude and unhelpful when we 'dared ' to raise the issue . Never, ever did we see such a low level of responsiveness and a lack of professionalism after 40 years of moving around...

Move size: 3 Bedroom Home Service cost: €4700